Quinta and Bookline: a single Data source for voice agents

Quinta, the Quintessence of Hotel Data, and Bookline, a developer of conversational agents for the hospitality industry,  announced today that they will be joining forces and integrating their solutions. Hotels using both tools can now connect Bookline’s voice agents to Quinta’s Q-Data –  the hotel data platform designed to meet the demands of AI- and agent-driven search.

A voice agent is only useful if it is connected to the full range of a hotel’s data: rooms, services, general information, opening hours, rates, menus and more. With this integration, Bookline’s agent can query Q-Data’s 4200 structured data points in real time to respond accurately and in full detail around the clock, and in the guest’s own language.

For hotels, this means:

• Reliable, comprehensive answers on rooms, services, amenities, policies and every bit of information required about your hotel.
• Fewer calls transferred to the front desk.
• A single update: any change entered in Q-Data is immediately available to the voice agent, with no configuration required on the Bookline side.

One Source for Every AI Tool

Hotels are adopting a growing number of AI tools across chat, email, phone and avatars. Until now, each of these tools has relied on its own knowledge base, which is often incomplete, difficult to maintain and invariably inconsistent with the others. Q-Data centralises all information in a single detailed, structured database which is accessible to every AI tool the hotel uses.

“Hotels don’t have an AI problem; they have a data problem. Q-Data is designed to be the common foundation on which every AI and every agent can rely.”
Daniel Doppler, President, Quinta

“A conversational agent is only as good as the information behind it. When guests call a hotel, they expect a precise answer on the first try. By connecting our agents to Q-Data, hotels make sure every answer comes from one verified, up-to-date source. That means fewer calls going back to reception and more time for teams to focus on guests,” said Joan Salvatella, CEO of Bookline. 

Zafiro Hotels Among the First to Benefit

Zafiro Hotels, in Spain is one of the first groups to adopt this integration. By relying on Q-Data, the information used by Bookline’s voice agents can be managed from a centralised data source, eliminating the need to maintain separate knowledge bases.

About Bookline

Bookline is a Barcelona-based company that builds conversational AI agents for hospitality. Its agents handle reservations and customer service for hotels, restaurants and campsites across phone, WhatsApp, Instagram and email, in multiple languages, 24/7. Bookline works with more than 2,000 clients across Spain, Italy, France, Portugal, the UK, the USA and Latin America, including hospitality groups such as Pierre & Vacances, Zafiro Hotels, ONA Hotels, AZZ Hoteles and WeCamp. 

About Quinta

• Quinta (formerly Quicktext) was founded in 2017 by Daniel C. Doppler and Benjamin Devisme. 
• Quinta is the only platform designed to collect, update, process, and distribute hotel data for the AI world, ensuring hotels are visible, trusted, and chosen where decisions and bookings happen.
• Quinta generated $1,05 billion in leads across 76 countries for its hotel customers over the last 12 months and was awarded as AI and big data company of the year for hospitality at the Premium Travel Awards in Shenzhen, China, as well as the International Travel Award for Innovation at the International Tourism Meeting in Paris, France.
• In April 2024, Quinta was recognized as the second most influential AI company in France according to a study conducted by Alliancy and Motherbase.
• In October 2024, Quinta was awarded a Global Tech Award in the AI category.

Today, 96 employees in 16 offices around the world : 

• Europe (Berlin, Istanbul, Lisbon, London, Milano, Palma de Mallorca, Paris, Prague, Sofia)
• America (Mexico City, Montreal, Punta Cana)
• Asia (Bali, Dubai, Hong Kong, Maldives) 

Contact press: Amira Slim

E-mail: asl@quinta.im