On average, a hotel contains more than 3700 data points: the temperature of the swimming pool, the price of a babysitter, the height of the car park, or the location of electric car charging points.
Q-Data allows you to merge, structure, and distribute all this data to :
Q-Channel is Quinta’s hotel data distribution solution.
It distributes validated, structured hotel data from Q-Data (the single source of truth) across every channel where travel is sold, displayed and decided with full governance, traceability and consistency.
Q-Channel combines three components:
Q-Channel = Q-Sync + Q-Share + Q-MCP
Q-I is the intelligence behind Velma and the most advanced operational AI in the hospitality industry.
Built for hotels and trained on millions of conversations across thousands of properties since 2017, Q-I goes beyond simple responses: it analyzes guest intent, consults real-time structured data from Q-Data, selects the right process, and executes the request, turning every interaction into an action, an operational task, and usable data. With native integration into hotel ecosystems (PMS, booking engines, CRM, CDP, task management), minimal hallucination thanks to structured and governed data, and 62 operational processes automatically executed, Q-I is not an interface, it is the orchestration engine that runs your hotels.
Q-Sales allows in real-time to:
Q-Task allows the coordination of daily tasks and resource management on all requests made by customers to Velma: Assistance, maintenance, laundry, baby sitting, room service, taxi, transfer, restaurant...
Q-SEO, the AI generated FAQs.
As Velma knowsthe type of questions users are asking and when, she is able to automatically generate relevant FAQs by languages and period. These FAQs updated weekly are integrated into your website.
This process enables a fresh flow of relevant structured data which is Google and LLM (Open AI, Perplexity, Anthropic, Gemini etc) preferred content to index.
Q-Mail, the automation of marketing, follow ups and pre-stay, in-stay, post-stay messages. Creating the ultimate customer relationship has never been more achievable than with Q-Mail. Find and convert new customers by making direct contact with them when they are most engaged. Build effective marketing campaigns with data-driven segmentation tools. Based on conversations generated by Velma or taken from customer data within the PMS/CRM, Q-Mail enables the generation of automatic messages.
Q-Automate, the digital concierge through the automation of prestay, instay and poststay messages.
Based on conversations generated by Velma, or taken from customer data within the PMS/CRM, Q-Automate enables the generation of automatic messages via SMS or WhatsApp
Q-Hub collects your customers’ messages on a single interface. Manage easily your Live Chat, WhatsApp, Line, Facebook Messenger, SMS, Expedia and Booking.com communications for one or several hotels.
Thanks to a smart Q-Connect PMS & CRM connectivities, Quinta also enables you to send automated messages to your guests at key moments of their journey.
Q-Connect allows you to connect all the hotel's third-party applications
The conversational data generated is segmented according to the following criteria: country, city, device used, date, and time of connection.
Q-AD records these criteria after having anonymised them, in order to obtain multiple personas. These criteria allow advertising campaigns to be optimised in real-time by personalising them.
