Today, Q-I is the most advanced AI in the hospitality industry, designed to turn every interaction into a definitive action.
An AI built specifically for hospitality, based on a unique approach:
Trained from millions of real hotel conversations
An in-depth understanding of operations, services, and guest journeys
A higher Intelligence designed for all hotel segments
Result: an AI that speaks your ‘business language’ not a generic AI.
Q-I covers the full scope of hotel operations:
Where the market stops at one single process,
Q-I executes sixty-two (62).
Q-I integrates smoothly with:
Every interaction becomes:
The guest interacts with Velma (via Chat, WhatsApp, Messenger, etc.)
Other AIs stop at a simple response, Q-I goes all the way to execution.
Q-I delivers the highest level of accuracy and reliability on the market:
Results:
Q-I combines:
Q-I is therefore faster, more cost-effective, and more scalable.
Q-I: the intelligence that operates your hotels
Q-I is the brain behind Velma.
Velma speaks with your guests.
Q-I runs your hotels.
Understanding is no longer enough.
Execution is now a necessity
Unlike traditional or general-purpose AI, Q-I is designed to operate your hotels in real time:
Q-I is not an interface.
It is an operational orchestration engine.
Q-I is the artificial intelligence engine designed specifically for the hotel industry. It is the operational AI that powers Velma, among other things. Where Velma interacts with the guest, Q-I analyzes intent, queries real-time data via Q-Data, selects the right process, and executes the request end-to-end. Result: every interaction becomes a concrete action, an operational task, and/or usable data.
Q-I has been trained since 2017 on millions of real conversations across thousands of hotels. Q-I automatically executes 62 different operational processes (booking, housekeeping, spa, billing, MICE…), while most other market solutions stop at just one.
With Q-I the % of hallucinations is extremely low thanks to a detailed structured and well managed database via Q-Data, and there is no pre-training required on the part of the hotel.
Q-I integrates inherently with the hotel's entire technology ecosystem: PMS, booking engines, CRM, CDP, and task management systems. This complete integration allows Q-I to go far beyond simple text responses and to orchestrate full operational exécution from the initial guest request all the way to the task being fully communicated to the correct member of the hotel team.
Yes. Q-I is built on a standardized multi-hotel model with shared learning across properties. Thanks to a structured and scalable database(Q-Data), Q-I is faster, more cost-effective, and more scalable than any AI which is developed property by property. Q-I serves both independent hotels and hotel groups, at all levels from collections of 2 or 3 hotels to the major global hotel brands.
