From data to discovery: Quinta and TourDesk redefine hotel experiences

Quinta, the Quintessence of Data in hospitality, has announced a strategic integration with TourDesk, the tour-booking solution trusted by hotels, guesthouses, and hostels. This collaboration empowers hotels to increase revenue, and enhance guest satisfaction.

By combining Quinta’s data-powered ecosystem, including AI Velma with TourDesk’s Agent System and branded Sales Portal, hoteliers gain a unified, data-driven platform that simplifies tour bookings and enriches guest interactions during their stay.

This integration delivers:

• Seamless guest journeys: From first conversation to discovery and booking, every step feels effortless.
• Effortless service: Empower your staff to save time while providing faster, higher-quality support.
• Revenue simplified: A commission-based model, no setup fees, fully multilingual, makes ancillary sales easy to launch and scale.king to cancellations with multilingual support and no setup or registration fees.
  

Together, Quinta and TourDesk bridge guest communication and tour fulfillment, equipping hotels with a smarter, guest-centered strategy that combines automation with personalized service.

“Our service level has increased, allowing us to provide a better, quicker service, with all information in one place,” shares a delighted partner; “by far the easiest and most user friendly booking system we have got our hands on.”

Reggie Gudmundsson, Product Manager of TourDesk.

With Quinta’s comprehensive and affordable starting pack, hotels gain access to a powerful suite of tools designed to drive more revenue, increase staff productivity, and elevate guest satisfaction. Quinta collects, processes, updates, and distributes hotel data, ensuring accurate and actionable insights across every touchpoint. This starting pack includes:

• Velma: the ultimate virtual assistant in the hospitality world, operates with a combination of both conversational AI and generative AI. She manages optimum interactions and automatically provides a personalized service.
• Q-Data: Merges, structures, and distributes 3700 data points, instantly sharing them with guests via AI. It feeds hotel systems like websites, apps, and CMS, while keeping external platforms up to date  (OTA, Metasearch, Bed Banks etc).
• Q-Sales: Allows to List, value, analyze and segment reservation requests, extract confirmed requests generated by Velma, the reservation service, or the call center, associate tags with each contact according to the content of their conversations, and build waiting lists.
• Q-Connect: Allows to connect all the hotel’s third-party applications. This includes systems like CRM, PMS, upselling software, task manager, and call centers.
• Q-Hub: A unified inbox for all instant communications (Live Chat, WhatsApp, WeChat, Messenger, Line, SMS & Booking.com) to help hotels deliver great service and save time through smart messaging and automation. 

Alongside these robust features, Hotels receive full technical support as well as marketing guidance, making Quinta the ultimate Data partner.

About TourDesk

Founded in 2013 in Reykjavík, Iceland, TourDesk is a leading tour-booking platform for hotels and other hospitality providers. It enables front desk staff to book local tours and activities through an Agent System, and gives partners a branded Sales Portal for self-service bookings. 

TourDesk is free to use, operating on a commission model that creates new revenue while enhancing service and streamlining operations. Easy to set up, it lets partners scale from low-touch options such as pre-arrival emails, website integrations and assisted bookings to more active front-desk sales, with all staff and sales training provided.

About Quinta

• Quinta (formerly Quicktext) was founded in 2017 by Daniel C. Doppler and Benjamin Devisme. 
• Quinta is the only platform designed to collect, update, process, and distribute hotel data for the AI world, ensuring hotels are visible, trusted, and chosen where decisions and bookings happen.
• Quinta generated $1,05 billion in leads across 76 countries for its hotel customers over the last 12 months and was awarded as AI and big data company of the year for hospitality at the Premium Travel Awards in Shenzhen, China, as well as the International Travel Award for Innovation at the International Tourism Meeting in Paris, France.
• In April 2024, Quinta was recognized as the second most influential AI company in France according to a study conducted by Alliancy and Motherbase.
• In October 2024, Quinta was awarded a Global Tech Award in the AI category.

Today, 130 employees in 16 offices around the world : 

• Europe (Amsterdam, Berlin, Istanbul, Lisbon, London, Milano, Palma de Mallorca, Paris, Prague, Sofia)
• America (Mexico City, Montreal, Punta Cana)
• Asia (Bali, Dubai, Hong Kong, Maldives) 

Contact press: Amira Slim

E-mail: asl@quinta.im

© Image: Shutterstock