Quinta, the hospitality AI SuperApp, based in Paris, France, announces a strategic partnership with MedPlaya Hotels, known for its perfect fusion of affordability, all-inclusive perks, and family-friendly amenities in Spain’s dream destinations.
MedPlaya Hotels has always been a leader in innovation, investing in pioneering projects to reduce greenhouse gas emissions, improve energy efficiency, and decrease reliance on fossil fuels. Throughout its journey, MedPlaya has utilized an AI-powered cancellation prediction tool, and more recently. Additionally, it has incorporated ObeHotel, its own booking engine and channel manager, thus optimizing the direct booking experience.
This time their investment is geared towards AI to :
With experience deploying AI solutions across more than 1,900 hotels globally, the Quinta team has established a robust, scalable process, allowing rapid and reliable implementation.
The onboarding took place over a three week period with fluidity and intensity. From the first meeting, the objectives and deadlines were clearly defined. During the first week, an initial configuration of the generic database, grouping together the information common to the 17 hotels, was deployed by Quinta and validated by Medplaya.
The following two weeks were devoted to the integration of the specific content for each hotel into the database. At the same time, the necessary technical integrations – booking engine, scripts and booking tracking system – were set up by the Medplaya teams. To close this process, the Quinta quality department carried out a complete review of all the data.
In summary, thanks to the use of the Q-Data database, careful organization and the commitment of the support teams and also technical and quality teams at Quinta and all MedPlaya stakeholders, the challenge of delivering the 17 hotels in three weeks was met.
“Quinta’s vast experience in deploying AI solutions for hotels enabled us to go live with 17 hotels in just three weeks! At MedPlaya, our mission has always been to create memorable, worry-free experiences for our guests. By integrating Quinta’s AI technology into our website, we improve the customer journey, adding valuable interactions with our guests across multiple languages and platforms. This integration allows us to respond faster to our customers, enhance the guest journey, and help our Contact Centre team become more efficient and customer-friendly. Additionally, thanks to the integration with Obehotel, we have incorporated a new direct sales channel.”
Roger Calafell Sendra
CCO, MedPlaya Hotels
MedPlaya is a leading purveyor of affordable yet exceptional beach holidays in Spain. With a rich tapestry of over 60 years of experience, the company has meticulously curated a collection of prime coastal properties on the Costa Brava, Costa del Sol,Costa Blanca, Costa Barcelona and Benidorm. Additionally, MedPlaya has a hotel in Bulgaria, extending its presence beyond Spanish borders.
Catering to a diverse clientele, MedPlaya offers a spectrum of accommodations, from cozy standard rooms to opulent suites. Each hotel is a haven of relaxation, boasting inviting pools, tantalizing culinary experiences, and a vibrant array of activities suitable for families, couples, and friends alike.
At the heart of MedPlaya’s philosophy is a steadfast commitment to guest satisfaction. By consistently delivering on the promise of highly satisfying experiences without the high price tag, we have cultivated a loyal community of travelers who return year after year to rediscover the magic of our Spanish oases.
Today, 130 employees in 16 offices around the world :
Contact press: Amira Slim
E-mail: asl@quinta.im
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