Manuals, safety instructions, housekeeping checklists, quality procedures: hundreds of documents which no one has time to check through. A-Process provides responses, within seconds, directly in the messaging platform your teams already use.
The agent searches, not necessarily by keywords, but by meaning: the right answer is found without even knowing the document title. Every answer comes with its source, making it verifiable. Thanks to OCR, A-Process also reads image-based documents (scanned instructions, screenshots). Everything runs 100% efficiently with your documentation: your data remains the sole source of truth.
Who it's for
Multi-site hotel groups looking to standardize service quality across several/ all properties and reduce team training time.
Key Benefits
- Search by meaning, not keywords.
- Source cited with every answer traceable and reliable.
- Image reading via OCR: scanned instructions, screenshots.
- 100% extracted from your data - your documentation remains the sole source of truth.
- Interfaceable with Velma, who acts as the orchestrating agent between A-OPS and the Quinta ecosystem.
Available everywhere your teams already work
- WhatsApp,
- Teams,
- Claude,
- ChatGPT,
- Copilot,
- and other assistants.
Example requests to A-OPS from Hotel staff
- "What is the procedure in case of fire detection in the kitchen?"
- "How should I set up a Deluxe sea-view room according to our standards?"
- "What are the checkpoints on the housekeeping checklist before a departure?"
- "Where can I find the instruction on handling a gluten-allergic guest?"
- "What is the procedure for a lost item found in a room after check-out?"
- "What are the room service hours and the evening menu?"
- "How should I handle a dissatisfied guest at the front desk: step-by-step protocol?"
